Effective Date: 01/09/2026 · Last Updated: 01/09/2026
VAYKA provides curated mystery-box experiences in which the customer knows the purchase price but does not know the exact product or assortment that will be supplied before the order is fulfilled.
Our brand philosophy is:
You know the price. Not the surprise.
The exact product, combination, quantity, brand, colour, model, or variant may vary from order to order depending on the selected mystery-box tier and available products.
VAYKA does not guarantee that a particular product, brand, colour, model, quantity, or variant will be included unless expressly stated on the relevant product page or checkout page.
Mystery products are intentionally undisclosed before purchase.
By purchasing a mystery box, you acknowledge and agree that:
A mystery purchase is not a purchase of a specific product represented by an image unless the product page expressly states otherwise.
VAYKA aims to provide genuine, usable, and appropriately described products.
Where VAYKA expressly represents a product as branded, genuine, authentic, new, sealed, or otherwise possessing a particular characteristic, that representation will be made in good faith and must correspond to the product supplied.
VAYKA will not knowingly supply counterfeit or materially misrepresented products.
Product packaging may vary from the images displayed on the VAYKA website where the underlying product is materially the same.
For imported products, product packaging, labelling, importer information, country-of-origin information, warranty terms, and other mandatory information may vary depending on the product and applicable law.
Images on VAYKA are intended to communicate the general appearance, category, or nature of products and may be illustrative where expressly stated.
Actual products may differ in:
VAYKA will not intentionally use images or descriptions that materially misrepresent the product being supplied.
Where a particular product, brand, model, quantity, size, or specification is expressly promised, the supplied product will be evaluated against that representation.
The price displayed at checkout is the amount payable by the customer for the selected VAYKA mystery-box product, subject to any applicable taxes or charges expressly disclosed at checkout.
VAYKA may change prices, offers, products, and availability at any time before an order is placed.
A price displayed at an earlier time does not create a permanent entitlement to that price.
Promotional prices, discounts, or offers may be subject to additional terms displayed with the relevant offer.
Where VAYKA communicates any product value, market value, retail value, comparable value, or similar reference value, such statement must be based on a reasonable and supportable comparison.
A product's MRP, marketplace price, retail price, wholesale price, acquisition cost, and potential resale price are different concepts.
Unless expressly stated otherwise:
VAYKA may, at its discretion, include products whose ordinary comparable market or retail value is higher than the customer's purchase price.
Such higher-value inclusions are discretionary and are not guaranteed unless expressly stated on the applicable product page.
VAYKA does not represent that every customer will receive a high-value, premium, branded, or unusually valuable product.
The absence of a high-value product from an order does not constitute a defect where the product supplied otherwise conforms to the applicable description and these Terms.
VAYKA mystery boxes are purchases of physical goods and are not intended to constitute gambling, betting, wagering, a lottery, or a cash-prize scheme.
The customer purchases a product and receives physical goods.
No customer is required to make additional purchases in order to qualify for a monetary prize.
VAYKA does not promise cash winnings or guaranteed financial returns.
Any promotional campaign, contest, giveaway, or prize programme, if introduced separately, may be governed by additional terms and applicable law.
Products are subject to availability.
If a particular product becomes unavailable before fulfilment, VAYKA may substitute it with another product that is reasonably consistent with the applicable mystery-box category, price tier, product characteristics, and applicable customer promise.
Where a substitution would materially differ from the product or characteristics expressly promised to the customer, the customer will retain applicable consumer rights.
VAYKA may use third-party marketplaces, suppliers, fulfilment providers, logistics providers, delivery partners, or other service providers to source and/or fulfil orders.
Accordingly:
VAYKA does not represent that every parcel will have VAYKA-branded packaging unless expressly stated.
Because certain orders may be fulfilled through third-party suppliers or platforms, the invoice or fulfilment documentation included with a parcel may display information relating to the underlying product, supplier, marketplace, shipping charges, taxes, or other applicable components.
In some cases, the product price shown on a third-party fulfilment invoice may differ from the total price paid by the customer to VAYKA.
This may occur because the customer purchases a VAYKA mystery-box experience, while the physical product may be sourced and fulfilled through a third-party supply or logistics arrangement.
Where an invoice separately displays product value, shipping charges, taxes, discounts, or other components, those figures are part of the third-party fulfilment documentation and do not by themselves alter the price agreed between the customer and VAYKA at checkout.
VAYKA will not alter, fabricate, or knowingly misrepresent a third-party invoice.
VAYKA will provide delivery information applicable to the order where available.
Estimated delivery times are estimates and may vary due to:
Any unusually fast delivery, including same-day or very-fast delivery where available through a third-party provider, is not guaranteed unless expressly stated at checkout.
VAYKA respects applicable consumer rights and applicable return/refund requirements.
If a customer receives a product that is:
the customer should contact VAYKA through the designated support channel within the applicable period.
The customer may be required to provide:
Where a third-party fulfilment provider controls the return pickup process, the return may be processed through that provider.
Applicable refund, replacement, exchange, or return rights will be determined according to the product, applicable law, the relevant fulfilment policy, and the circumstances of the claim.
VAYKA will not use these Terms to exclude rights that cannot legally be excluded.
Because mystery products are selected and fulfilled as part of a surprise purchase, change-of-mind returns may be subject to the applicable product category, fulfilment policy, and applicable law.
Nothing in this section limits any mandatory statutory consumer right.
Customers should review the return information displayed at checkout and/or on the applicable product page before purchasing.
Where a refund is approved, the refund will normally be processed through the payment method or refund mechanism available for the relevant order.
Processing times may vary depending on the payment provider, banking system, third-party fulfilment provider, or other service involved.
Where a third-party marketplace or fulfilment provider is responsible for processing a refund, the applicable processing procedure and timeline of that provider may apply, subject to applicable law.
Orders may be cancelled only where cancellation is available through the applicable order process and subject to the order's fulfilment status and applicable law.
Once an order has entered fulfilment, cancellation may no longer be available.
VAYKA will not impose a cancellation charge contrary to applicable law.
Customers must provide accurate and complete information, including:
VAYKA is not responsible for delivery problems caused by inaccurate or incomplete information supplied by the customer, subject always to applicable consumer law.
Customers must not use VAYKA for unlawful purposes, fraudulent transactions, abuse of return/refund systems, or other misuse.
VAYKA may investigate transactions that reasonably appear to involve:
VAYKA may take appropriate action permitted by law, including cancelling or restricting an order or account where legally justified.
Nothing in this section limits legitimate consumer rights.
Promotional offers may have separate eligibility criteria, validity periods, limits, or conditions.
Unless expressly stated otherwise:
VAYKA will not knowingly use false scarcity, fabricated discounts, fake reviews, or misleading claims to induce purchases.
Customers may be invited to provide reviews, ratings, photographs, videos, or other feedback.
Reviews should represent the customer's genuine experience.
VAYKA will not knowingly create or publish fabricated customer reviews.
If a customer voluntarily submits content to VAYKA for publication or promotional use, the customer grants VAYKA a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, and publish that content for VAYKA's marketing and business purposes, subject to applicable law.
VAYKA may moderate or remove content that is unlawful, abusive, fraudulent, defamatory, infringing, or otherwise inappropriate.
The VAYKA name, logo, visual identity, website design, text, graphics, photographs, videos, animations, software, and other original content provided by VAYKA are protected by applicable intellectual-property laws.
No customer may reproduce, modify, distribute, sell, or commercially exploit VAYKA intellectual property without prior written permission.
Third-party brand names, trademarks, product names, and logos remain the property of their respective owners.
VAYKA may collect and process personal information necessary to provide services, process orders, communicate with customers, prevent fraud, provide customer support, and comply with applicable law.
Personal data will be processed in accordance with VAYKA's Privacy Policy and applicable Indian data-protection law.
VAYKA will not use personal data for purposes inconsistent with applicable law or the disclosures made to the customer.
Customers may contact VAYKA regarding applicable privacy or data-rights requests through the contact details provided in the Privacy Policy.
VAYKA may rely on third-party providers for:
Third-party services may have their own terms, policies, and privacy notices.
Where a third-party service is directly responsible for a specific operational function, the relevant third-party policy may also apply.
Nothing in these Terms removes any legal responsibility that VAYKA has under applicable law.
Certain products may be subject to additional legal or regulatory requirements, including products relating to:
VAYKA may restrict or discontinue products where required by law, platform rules, supplier requirements, or safety considerations.
Customers should use products only for their intended purpose and follow any instructions, warnings, age restrictions, safety information, or manufacturer guidance supplied with the product.
VAYKA should not be treated as a substitute for manufacturer instructions.
Where a product contains mandatory safety information, warnings, expiry information, or usage instructions, customers should review the product packaging and documentation before use.
To the maximum extent permitted by applicable law, VAYKA will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or a product where such liability may lawfully be excluded.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including applicable statutory consumer rights, liability arising from fraud or fraudulent misrepresentation, or other non-excludable liability under applicable law.
VAYKA will not be responsible for delay or failure caused by events beyond its reasonable control, including natural disasters, extreme weather, war, governmental restrictions, strikes, major network failures, logistics disruptions, public emergencies, or other force majeure circumstances.
Where applicable, VAYKA will take reasonable steps to minimise the impact on customers.
VAYKA may update products, pricing, website features, fulfilment arrangements, and these Terms from time to time.
The version of these Terms displayed on the website at the time of an order will generally govern that order, subject to applicable law.
Material changes may be communicated through the website or other appropriate channels where required.
VAYKA will maintain a grievance-redressal mechanism as required by applicable law.
Legal Entity Name: [Insert Legal Name]
Registered/Principal Address: [Insert Address]
Customer Support Email: [Insert Email]
Customer Support Phone: [Insert Number]
Grievance Officer: [Insert Name]
Grievance Officer Email: [Insert Email]
Grievance Officer Contact: [Insert Number]
Consumer complaints should be submitted through the designated support channel.
VAYKA will acknowledge and handle grievances in accordance with applicable legal requirements.
These Terms shall be governed by the laws of India.
Subject to applicable consumer-protection law and the jurisdiction of competent consumer authorities and courts, disputes relating to VAYKA shall be subject to the jurisdiction of the courts having appropriate territorial and subject-matter jurisdiction.
Nothing in this clause restricts a consumer's statutory right to approach a competent consumer commission or other authority where such right is available under applicable law.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it lawful and enforceable, and the remaining provisions shall continue in effect.
Failure by VAYKA to enforce any provision of these Terms shall not constitute a waiver of that provision or VAYKA's right to enforce it later.
These Terms, together with the Privacy Policy, Refund/Return Policy, Shipping Policy, and any product-specific terms displayed at checkout, constitute the principal terms governing the customer's use of VAYKA and purchase of its products.
Where a specific product page or checkout term conflicts with a general provision of these Terms, the more specific applicable term shall apply to the extent permitted by law.
For customer support, order-related questions, returns, refunds, or complaints:
VAYKA
Email: [Insert Email]
Phone: [Insert Phone]
Address: [Insert Legal/Principal Address]
Please retain your order confirmation and fulfilment documentation until your order and any applicable return/refund period have been completed.